tg9 Privacy Policy

tg9 ("we", "us", or "our") operates the online gaming platform accessible at tg9.lat. We are committed to protecting the privacy and security of every player who registers and plays on our platform in Bangladesh. This Privacy Policy explains in plain language what personal information we collect, how we use it, who we may share it with, and the choices and rights available to you.

By accessing or using the tg9 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. We encourage all players — particularly those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — to review this document periodically, as it may be updated from time to time.

To provide a safe, legal, and high-quality gaming experience, tg9 collects certain categories of personal information from its users. The types of data we collect include:

• Identity information: full name, date of birth, and government-issued ID details submitted during the Know Your Customer (KYC) verification process.
• Contact information: email address, mobile phone number, and residential address, including city and district within Bangladesh.
• Financial information: transaction records, deposit and withdrawal histories, and payment method identifiers (such as bKash wallet numbers, Nagad account references, or Rocket account details). We do not store full debit/credit card numbers on our servers.
• Technical data: IP address, device type, browser version, operating system, session timestamps, and geolocation data (country and city level only).
• Behavioral data: pages visited, games played, bet amounts, session durations, and in-platform preferences and settings.

We collect this data directly from you when you register, verify your account, make deposits or withdrawals, contact support, or interact with our platform. We may also collect certain technical data automatically through cookies and similar technologies.

tg9 uses the personal information it collects solely for legitimate operational and compliance purposes. Specifically, your data enables us to:

• Create, manage, and verify your tg9 account in compliance with our KYC requirements, ensuring that all registered users are genuine adults aged 21 years or older.
• Process deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• Deliver, personalize, and improve the platform experience — including cricket betting markets, live casino tables, slot games, and crash game interfaces.
• Send you important service communications such as account confirmations, security alerts, payment receipts, and policy update notices.
• Detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or unauthorized conduct on the platform.
• Meet our legal and regulatory obligations, respond to lawful requests from authorized authorities, and maintain the integrity of our responsible gaming program.

tg9 uses cookies — small text files placed on your device — and similar tracking technologies to keep your session active, remember your preferences, and analyze how players navigate the platform. Essential cookies are necessary for the site to function and cannot be disabled. Functional cookies remember your settings between visits. Analytics cookies help us understand aggregate usage patterns so we can improve our service.

You may control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tg9 platform. We do not use third-party advertising cookies or cross-site behavioral tracking tools.

tg9 does not sell, rent, or trade your personal data. We may, however, share your information with trusted parties in the following strictly limited circumstances:

• Payment processors and financial service providers: We share the minimum necessary data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your transactions. These partners are bound by their own data protection obligations.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymized or session-level gameplay data necessary to operate game functionality, RNG certification, and fair-play audits.
• Legal and regulatory authorities: Where required by applicable law or court order, or to protect the safety and rights of tg9, our players, or the public, we may disclose personal data to law enforcement or government bodies.

In all cases, the disclosure of your information to third parties is governed by contractual obligations that require those parties to maintain the confidentiality and security of your data.

tg9 implements a comprehensive set of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorized personnel only, and regular security assessments of our platform and its components.

While we make every reasonable effort to protect your data, no internet-based service can guarantee absolute security. We strongly encourage you to use a unique, strong password for your tg9 account, enable any two-factor authentication options available, and notify our support team immediately if you suspect unauthorized access to your account.

As a tg9 user, you have meaningful rights with respect to your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of Access: Request a copy of the personal data we hold about you, along with information about how it is processed and stored.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to Erasure: Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: Object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: Request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

We will respond to all legitimate data rights requests within 30 days. Please note that certain rights are subject to exemptions under applicable law, for example where we are required to retain data to comply with anti-money laundering obligations or a court order.

tg9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Account data is typically retained for the duration of your active account and for a reasonable period thereafter. Transaction and financial records may be retained for a longer period as required by applicable financial regulations.

When personal data is no longer required, we will securely delete or anonymize it. If deletion is not immediately possible due to technical constraints, we will ensure the data is isolated from further processing until deletion can be completed.

tg9 integrates with third-party payment services including bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals for players across Bangladesh. When you initiate a transaction using one of these services, you are also subject to the privacy policies and terms of service of those respective providers. We encourage you to review the privacy practices of any payment partner you use.

tg9 does not have control over the data practices of third-party payment providers. Any data sharing between tg9 and these partners is limited to what is strictly necessary to complete your transaction and is governed by contractual data processing agreements that impose appropriate confidentiality and security obligations on the payment partners.

tg9 is strictly an adults-only platform. Access to and use of our gaming services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information or has registered an account, we will promptly suspend that account and delete the associated data. If you believe a minor has accessed or registered on our platform, please contact us immediately at [email protected].

tg9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the contact details we hold on file. Material changes may include new categories of data collection, changes to how we use your data, or changes to the rights available to you.

Your continued use of the tg9 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you should stop using the platform and may request deletion of your account data by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tg9 handles your personal data, our support team is ready to help. We are committed to resolving all privacy-related matters promptly and transparently.

Email us at: [email protected]