Terms & Conditions

Welcome to tg9, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your use of the tg9 website, mobile interface, and all services offered therein, including cricket betting, live casino games, slots, crash games, and virtual sports. By registering an account or placing any wager on tg9, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

These Terms & Conditions constitute a legally binding agreement between you (the user) and tg9. If you do not agree with any part of these terms, you must immediately stop using this platform. tg9 reserves the right to update or modify these terms at any time, and continued use of the platform after such changes constitutes acceptance of the revised terms.

What Our Terms Cover

Acceptance of Terms

By accessing and using tg9, you represent and warrant that you are at least 21 years of age, that you are legally permitted to participate in online gaming activities in your country or region of residence, and that you are not acting on behalf of any third party without proper authorization. Your use of this platform serves as your explicit acceptance of these Terms & Conditions.

These terms apply to all users of tg9, including visitors, registered members, and active players. They cover every service and product offered on the platform, whether currently available or introduced at a later date. Special promotions, tournament rules, and bonus programs may carry additional terms that supplement and should be read alongside these general Terms & Conditions.

Eligibility and Account Registration

To create an account and use tg9's services, you must satisfy the eligibility requirements set out in this section. Failure to meet these requirements at any time will result in the suspension or permanent closure of your account, and any pending balances may be forfeited at tg9's sole discretion.

Eligibility Criteria

• You must be at least 21 years of age (21+ only). tg9 enforces strict age verification checks.
• You must be a resident or citizen permitted by your local laws to engage in online gaming.
• You may hold only one (1) account on tg9. Multiple accounts are strictly prohibited and will result in immediate account termination.
• You must provide accurate, current, and complete personal information during registration and keep it updated at all times.

Account Verification (KYC)

tg9 operates a Know Your Customer (KYC) verification process in compliance with responsible gaming and anti-money-laundering standards. You may be required to submit identification documents before withdrawals are processed or at any point during your membership. Accepted identification includes:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport or government-issued photo identification
• Recent utility bill or bank statement confirming your residential address (dated within 90 days)

Deposits, Withdrawals & Payment Terms

tg9 supports a range of payment methods tailored for Bangladesh-based players, including bKash, Nagad, Rocket, Upay, and select bank transfers through BRAC Bank, Dutch-Bangla Bank, Islami Bank, and City Bank. All financial transactions on tg9 are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500, subject to change without prior notice.

Deposit Policy

All deposits are credited to your tg9 account balance in real time once confirmed by the payment processor. tg9 does not charge any additional fees on deposits; however, your mobile banking provider may apply standard transaction charges. Deposits made by third parties are not permitted under any circumstances and will trigger a mandatory KYC review, which may result in account suspension.

Withdrawal Policy

Withdrawal requests are processed during tg9's business hours. Standard processing time is 1–3 business days, though most withdrawals are completed within 24 hours. Before processing any withdrawal, tg9 reserves the right to verify the legitimacy of the transaction. Withdrawals will only be made to the same payment method used for the original deposit. Conditions that must be met before withdrawal include:

• Your account must be fully verified (KYC complete) before any withdrawal is approved.
• Any active bonus funds must meet the stated wagering requirement (rollover) before they can be withdrawn.
• Withdrawal requests submitted outside of business hours will be queued and processed on the next available business day.

tg9 reserves the right to withhold withdrawals if there is reasonable suspicion of fraudulent activity, bonus abuse, or violation of these Terms & Conditions. In such cases, a full account investigation will be conducted. Players found to have engaged in fraudulent activity will have their accounts permanently closed and all funds forfeited.

Bonuses and Promotions

tg9 offers a variety of promotional incentives including welcome bonuses, deposit match offers, free spins, cashback rewards, and seasonal promotions tied to events such as the Bangladesh Premier League (BPL), IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses and promotions are subject to specific terms that accompany each offer and must be read carefully before acceptance.

General Bonus Conditions

• Bonuses are only available to registered and verified tg9 accounts. Bonuses cannot be transferred between accounts.
• A wagering requirement (rollover) applies to all bonus funds. The specific rollover multiplier will be stated in the individual promotion's terms.
• tg9 reserves the right to cancel or modify any bonus at any time, including revoking bonuses from accounts involved in abusive or fraudulent wagering patterns.
• Free spins winnings may be subject to a maximum cashout cap as specified in the promotion terms.

Bonus abuse, including but not limited to creating multiple accounts, exploiting software glitches, or coordinating wagers to artificially meet rollover thresholds, is strictly prohibited and will result in immediate account termination and forfeiture of all associated funds.

Responsible Gaming

tg9 is firmly committed to promoting responsible gaming across all platforms and services. We believe gaming should be an enjoyable form of entertainment, and we take every reasonable measure to prevent problem gambling and to protect vulnerable players. All players are encouraged to set personal deposit limits, session time limits, and to take regular breaks from gaming.

tg9 enforces a strict 21+ age policy with no exceptions. Players who feel that their gambling is no longer under control are strongly encouraged to use our self-exclusion tools, which allow voluntary temporary or permanent suspension of gaming activity. Self-exclusion requests submitted to our support team will be actioned within 24 hours.

Prohibited Activities

tg9 maintains a zero-tolerance policy toward any behavior that compromises the integrity of its platform, other players, or the broader gaming community. The following activities are strictly prohibited and will result in immediate account suspension or permanent termination:

• Using automated bots, scripts, or artificial intelligence software to gain unfair advantages in any game or betting market.
• Engaging in money laundering, structuring, or any form of financial crime using tg9's deposit and withdrawal infrastructure.
• Colluding with other players to manipulate game outcomes, bet outcomes, or live betting markets.
• Attempting to exploit software bugs, errors, or technical vulnerabilities for financial gain.
• Registering using false identity, another person's information, or operating an account on behalf of an excluded player.

tg9 actively monitors player activity for unusual patterns and cooperates fully with relevant authorities in the event of suspected fraudulent or criminal activity. tg9 will report any suspicious transactions to the appropriate regulatory or law enforcement bodies as required by applicable law.

Intellectual Property

All content on tg9, including but not limited to website design, layout, graphics, logos, text, game interfaces, software, and all associated intellectual property, is owned by or licensed to tg9 and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, modification, or commercial exploitation of any tg9 content is strictly prohibited without prior written consent.

The tg9 brand name, logo, and all associated trademarks are the exclusive property of tg9. You may not use any tg9 trademark, trade name, or brand asset without express written permission. Any unauthorized use of tg9's intellectual property may result in civil or criminal liability under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, tg9 and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the tg9 platform, including but not limited to loss of revenue, loss of data, loss of goodwill, service interruption, or computer damage. tg9's total liability to you for any claims arising under these Terms & Conditions shall not exceed the total amount deposited by you in the thirty (30) days preceding the event giving rise to the claim.

tg9 does not guarantee uninterrupted or error-free access to its platform. Scheduled maintenance, technical upgrades, or unforeseen outages may temporarily affect service availability. tg9 shall not be held liable for any losses or damages arising from such interruptions, provided reasonable notice is given where possible.

Privacy and Data Protection

tg9 is committed to protecting your personal information. All data collected during registration, KYC verification, and platform usage is handled in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. tg9 uses SSL encryption and industry-standard security protocols to safeguard your data. We do not sell, rent, or trade your personal information to third parties. For full details on how your data is collected, stored, and used, please review our Privacy Policy page.

Changes to Terms & Conditions

tg9 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on the tg9 website. It is your responsibility as a user to review these terms periodically to stay informed of any updates. Your continued use of tg9 after a change has been published constitutes your acceptance of the revised terms.

Where a change to these terms materially affects your rights as a player, tg9 will make reasonable efforts to notify registered users via email or an in-platform notification. However, tg9 cannot guarantee that every user will receive such notification, and the absence of notification does not invalidate the updated terms.

Contact Information and Governing Law

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the tg9 support team by email at [email protected]. Our support team is available 24/7 and aims to respond to all formal inquiries within 48 hours during standard business days (Bangladesh Standard Time, UTC+6).

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming operators serving the Bangladesh market. Any disputes arising from your use of tg9 that cannot be resolved through our internal support process will be subject to binding arbitration. tg9 makes no representations that the platform is appropriate or available for use in jurisdictions where online gaming is prohibited.